*Local pickups are welcome but by appointment only. Please call or email us in advance.
Orders & Shipping - Important!
Our shipping hours are from 9-4pm Mon-Fri (excluding weekends and holidays). Orders placed on Saturdays, Sundays, holidays, and after 4pm, will be received on the following business day. Please allow up to 48 hours for your order to be shipped due to high volumes. During winter season (November-Feb) please allow additional times for courier and Canada Post delivery as harsh weather conditions make travel difficult.
If you require a specific date of delivery, please make sure to put that in the "comments" section of your order. If we are not able to meet that date, we will send you an email to notify.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations (Eg: Butane lighters, Butane).
**For Canada, Purolator, Loomis and Canpar are the preferred methods.
1) Any defective merchandise purchased from TLG Canada must be reported within 48 hours from delivery of merchandise. Please check all merchandise upon receipt! Failure to do so, will result in a 20% re-stocking fee.
2) We will issue a Return Authorization Number to you once you report defective merchandise within 48 hours.
3) Any items not reported to us within 48 hours to be returned to our office, shipping will be paid by buyer and possibly not accepted.
4) All defective merchandise MUST be returned to us in originally received condition with all original packaging, accessories and labels. If important inner boxes or packaging are missing, you may receive only partial credit/refund or no credit/refund.
5) Returns on merchandise purchased 6 months prior will not be accepted under any circumstance.
5) Please report any missing item(s) within your shipment to us within 24 hours.
6) Upon verification of missing items, we will send the missing items within 48 hours or make alternate arrangements.
7) Should you want a refund in place of your missing item(s), we will issue a credit to your account.
Out of Stock Items
Although we strive to have a 100% fill rate on our goods, periodic stock outs are inevitable. Should we be out of stock on any or all of your items in your order:
8) We will notify you by phone or email of the stock-out items.
9) Upon receiving your further instructions, we will either ship the order as is with backorder, or we will notify you as soon as all of your merchandise is received and ready for a complete ship.
Questions on the above policies?
Call us at 1-888-461-4276 or email us at firstname.lastname@example.org